Refund Policy

Because these unlock instantly and can be downloaded immediately, all sales are final once a download link has been accessed. If a file is broken, missing, or not as described, email us within 7 days and we'll fix it or refund you — no questions asked.

If you haven't started a workshop (0% progress), you can request a full refund within 7 days of purchase. Once you've begun a workshop, it's non-refundable, since the full content has been made available to you.

If we haven't started your review yet, you can cancel for a full refund. Once a review has been delivered, it's non-refundable — the work has been completed. If we're unable to deliver within the stated turnaround time, contact us and we'll make it right.

If we haven't started researching your leads yet, you can cancel for a full refund. Once your researched leads and outreach emails have been delivered, the package is non-refundable — real research work has been completed on your behalf.

Outreach packages identify real local organizations worth contacting; they are not a guarantee of clients. A refund request based solely on leads not converting into paying work will not be granted, since that outcome depends on your outreach, portfolio, and pricing, not on us.

You can cancel your membership at any time from your dashboard, and you won't be charged again going forward. We don't provide partial refunds for the current billing period.

Email support@themediavault.online with your order details. We aim to respond within 2 business days.

If you have an issue with an order, please contact us first — we'd rather make it right directly. Filing a chargeback without contacting us first may result in your account being suspended while the dispute is resolved.